FAQ

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Tips on How to Handle Carpet Cleaning

Begin the process by:

  • Tips Handle Carpet Cleaning Turn off water source that is causing the water damage, if possible.
  • Call certified water damage professional.
  • Contact your insurance company to put them on notice.
  • Write down a list of damaged items to give to your adjuster.
  • Protect your furnishings. Remove any wet pieces of furniture. Place tin foil beneath any furniture that has wood or metal legs to prevent any staining from occurring on the Carpet Cleaning.
  • Remove any wet materials such as books, towels, anything removable from the affected areas.

During the warm damp seasons: Turn on your air conditioning system and fans. To help with dehumidify the atmosphere and prevent secondary damage from occurring Tips Handle Carpet Cleaning.

During the Winter seasons: If the heat is on, open windows to the outside. The moisture in the atmosphere will move to the outside dry air.  These two options depend on the season you are in and will help prevent secondary damage.

Caution things not to do:

  • Don’t use household vacuum systems to remove water.
  • Don’t turn on ceiling fans if ceiling is wet
  • Don’t enter a room with sagging ceiling
  • Don’t plug in or turn on any appliances

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Question and Answers:

If my carpet and pad get wet, is it ruined?

In most cases, your carpet and pad are restorable if the water was clean and has been on the rug for less than 24 hours. Repairs can often be done to restore the carpet, in most cases your home will be dry in 24 to 48 hours. Note: if your carpet has a warranty. The carpet in the affected areas warranty could be void. Contact your carpet provider for a copy of your warranty too if the guarantee excludes water saturation.

What will happen if I try to dry the carpet out myself with shop-vac and fans?

Without the proper experience and equipment, the flooded area could take days, weeks, or months to dry. Note: After a water leak occurs porous material such as carpet, pad, wood structure and masonry will begin to absorb the moisture. Which is a perfect environment for mold and wood destroying organisms to begin to grow? Mold can grow on any structural material. Hard surface materials are cleanable, some porous materials such as structural framing can be cleaned and sealed. Mold on materials such as carpet, carpet padding, drywall, and manufactured products like float floors.

What about my hardwood floors?

If the flooring is real hardwood the damage will not show up immediately. Hardwood floors such as oak are very dense and absorb moisture slowly, not showing signs damage immediately, but will cup after a couple of days, but are restorable if dried in a reasonable time frame. Manufactured wood flooring can be dried in some cases, depending on the quality of the material and short time frame of being affected by water. We checking hardwood we use a specially designed moisture instruments to determine how much moisture is present.

Do I have to keep this drying equipment continuously going?

Yes. Turning the drying equipment off can cause further damage. Note: Not leaving the drying systems operating will only prevent the structure from getting dry in the time frame needed to avoid microbial growth and will drive up the cost of the drying process. Every piece of the drying equipment has daily timers to let us know if the drying system was turned off during the process. Also note: If drying equipment is turned off by the homeowner or unauthorized persons during the drying process any additional daily cost to dry the structure and structural damage could be passed on to the customer by the insurance provider.

What is this musty odor?

There is often a strange off-gassing from architectural elements after a water damage. That sends up an alarm there is water present in the structural component or mold is present.

Will opening the windows help the structure dry faster?

Yes and no. In most cases, it won’t. The only time it is best to open windows is when you discover the water loss. In the winter season, you usually have the heater on creating excessive humidity which can cause secondary damage. Therefore, opening the windows until a water damage specialist scheduled would be the only time windows should be open.

Will my sheetrock need to be replaced?

Wet drywall can be restored in most cases depending on the integrity of the material and provided there is no microbial growth present.

Will my insurance company pay for water damage or mold remediation?

yes, but it is always important to call a water damage specialist before you contact the insurance company. The water damage specialist can give you a guesstimate of the cost of the water loss to see if it meets your deductible. Then notify your insurance agent to put him or her on notice or to file a claim. Also understand that under the Oklahoma Statutes, you don’t have to use who the insurance company’s preferred vendor. As a home or business property owner, it should be your decision who hire to clean up your water loss, Not the insurance company. Make sure the water restoration company is insured.

How much will this cost?

In most cases during a water loss, time is of the essence. Removing the water and getting the drying process started is essential in preventing secondary damage. Our professional use an app called DriPlan. The App is a documentation recording app for water damage professionals and Xactimate an estimating software designed by the insurance industry to figure cost analysis for the loss. Call Executive Water Restoration, dba Executive Carpet Cleaning Inc., 580-234-4777

Disclaimer: The information above are generalities, and each case could be different.

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